TERMS & CONDITIONS | Coach Trips & Tours

1. Pricing

Pricing of trips may change at any time without prior notice.
Special discounts are available for families with children and large groups only.
All passengers under 16 years old must be accompanied by an adult.
Trip prices do not include food, drink, transfers, or entry fees to attractions unless specifically stated.

2. Food and Drink on Coaches

No hot food or hot drinks are permitted on board.
Any snacks or light food provided are complimentary and offered at our discretion.
Food with strong smell/odour is strictly not allowed to ensure a comfortable journey for all passengers.

3. Smoking, Alcohol, and Substance Policy

Smoking (including e-cigarettes) and consumption of alcohol or illegal substances are not allowed on the coach at any time.

4. Toilet Facilities

A toilet is available on the coach for emergency use only.
Please note: the toilet may occasionally be out of service on the day of travel due to reasons beyond our control.

5. Travel Insurance

We strongly advise all passengers to have suitable travel insurance covering the full duration of the trip.

6. Changes to Pickup Points, Times, and Trip Locations

In rare circumstances, we may need to change the pickup point, time, or destination.
We will notify you as early as possible.
If a trip must be canceled, you will be offered an alternative date or a full refund.

7. Minimum Passenger Numbers

All trips are subject to a minimum number of passengers.
We reserve the right to cancel a trip up to one day before departure if minimum numbers are not met. A full refund or alternative trip will be offered.

8. Communication

All communication with us must be conducted during working hours via email, mobile, or landline.

9. Behaviour and Passenger Conduct

All passengers must follow the instructions of the Tour Manager at all times.
All passengers must follow the seating plan on the day.
All passengers must behave respectfully and be mindful of others.
Disruptive behavior, shouting, or causing a disturbance will not be tolerated.
Passengers are expected to be polite, courteous, and considerate to other passengers and staff at all times.
If using mobile phones or devices for entertainment, passengers must use headphones to avoid disturbing others.
Aggressive, offensive, or inappropriate behavior may result in removal from the trip without refund.

10. Harassment and Abusive Behaviour

Our staff have the right to work without fear of harassment or abuse.
Any form of harassment, threats, or abusive behavior towards staff (on the phone or during trips) will result in immediate removal from the trip without a refund.
We reserve the right to refuse future bookings from anyone who has been abusive toward our staff.

11. Cleanliness and Hygiene

Passengers must maintain cleanliness on the coach and dispose of rubbish responsibly.
Good personal hygiene is expected throughout the trip.

12. Safety Instructions

Passengers must comply with all safety instructions given by the driver or staff, including wearing seat belts where fitted.

13. Front Seat Booking

Front seats are available for booking at an additional charge, subject to availability.
Only adults are permitted to occupy the front seats; children and infants are prohibited.

14. Cancellation Policy

Day Trips with Ferry: Minimum five days notice before the trip date for a refund.
Day Trips: Minimum five days notice.
Day Trips including attraction fees or ferry: Minimum seven days notice.
Overnight Stay Trips (UK and Abroad) including Hotels: Minimum fourteen days notice before departure.
Flight Trips: Minimum twenty-eight days notice.
No refunds will be issued after these deadlines.

By booking your trip, you agree to comply with these Terms and Conditions.

We reserve the right to update these Terms at any time without notice.